Frequently Asked Questions

Everything you need to know about your NEC shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for specific garment advice.

What payment methods do you accept?

NEC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. NEC prioritizes organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.